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Request help from us
Winter Closure
Please note that our charity closes over the holiday period.
Will not be accepting referrals after Friday 12th December.
This will allow us to process requests before we close down.
Normal service resumes from 6th January 2026
Health professionals
Health professionals must also refer children under 5 with learning and developmental delay to the local authority to access multi-agency education and health support using their form, found here
Please be aware that this link will connect you to an external website.
Our charity cannot be repsonsible for the content of these sites including any downloadable files.
Please read our policy on links to external web pages here
Alternative support during our annual winter closure
12th December 2025 to 6th January 2026
If you require support during this period please reach out to our local partners, listed below, for help.
Call the emergency services if you feel anyone, including yourself is at immediate risk of harm.
999
If you feel that a child's or familiy's safety is a risk in any way please call London Borough of Waltham Forest social care teams.
Other support services
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National Domestic Abuse Helpline
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0808 2000 247
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Samaritans
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116 123
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Shelter
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0808 800 4444
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NELFT Mental Health Direct
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0800 995 1000
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Streetlink
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for people sleeping rough
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Citizens Advice
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Step Change
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0800 138 111
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Local Food Banks
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see council website for listings
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